About BizAway
Here at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. We know that success comes from People and deserves to be recognized. Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture. If you like challenges and would love to be part of one of the fastest growing B2B scale-ups then BizAway is the company you have been looking for.
We are looking for
Your role in BizAway
As a Customer Success Executive, you will manage a portfolio of BizAway clients in the BENELUX market, ensuring they are onboarded successfully, adopt the platform, renew contracts, and expand their usage. Your main responsibilities will be:

Manage and grow a portfolio of corporate clients, ensuring satisfaction, renewal, and upsell opportunities
Deliver seamless onboarding by tailoring BizAway’s onboarding resources (guides, webinars, playbooks, training sessions) to each client’s needs
Track client health through usage data, dashboards, and NPS/CSAT surveys; anticipate risks and mitigate churn
Drive adoption of BizAway’s platform, ensuring clients maximize value from our solutions
Proactively identify and act on upsell opportunities to expand client usage and revenue
Collaborate closely with Sales, Support, and Product teams to ensure a smooth client experience and bring client feedback into the business
Proactively suggest actions and campaigns to improve the customer journey and enhance growth

Your basic qualifications

You are fluent in English and Dutch
You have 1+ years of experience in B2B Account Management, Customer Success, or a client-facing role
You are comfortable working with CRM tools (Salesforce preferred) and client dashboards
You are proactive, organized, and thrive in a fast-changing environment
You have strong communication skills and a client-first mindset

We are also interested in

Experience in SaaS, Travel Tech, or fast-growing scale-ups
Experience managing a large volume of B2B clients
Additional language capabilities

Our offer

A seat on a scale-up with skyrocketing growth
Competitive salary and bonus opportunity
Career development and the chance to specialize in scalable Customer Success
Multicultural and international team in Milan
Collaborative and smart environment to work and learn
Free coffee to kick-start your day and free beers to celebrate together
Friday afternoons off
Flexible working policy (3 days in the office + 2 remote)

BizAway guarantees equal employment opportunities for all individuals, in compliance with Art. 3 of the Italian Constitution, Legislative Decree 198/2006 (Equal Opportunities Code), Law 162/2021, and EU Directive 2006/54/EC. The selection process is open without any discrimination on the basis of gender, age, sexual orientation, gender identity, disability, ethnic origin, personal beliefs, or religion. Candidates are invited to review the privacy notice pursuant to Art. 13 of EU Regulation 2016/679 and Legislative Decree 196/2003, as amended by Legislative Decree 101/2018.
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