Customer Success Consultant (Consumer Insights Ad Hoc Research)
1 week ago – Be among the first 25 applicants
About this job
Data is what makes the world go round. Brands, companies and even individuals like yourself rely strongly on data and this need for data is not just for data in itself, but for fast, reliable and human intelligence fostered insights. If what makes you tick is all about analyses and sharing insights through a story instead of a data dump and this toward leading brands and companies, we at GfK – an NIQ company got just the job for you.
Job Description
Our Brand & Media team enables clients to make data driven decisions to help them grow. We support clients in defining Brand positioning, growth strategies and effective communication activities (e.g. brand health analysis, campaigns effectiveness). And how do we do that? By listening to their needs, establishing research strategies, and providing them with relevant insights and recommendations. In a nutshell, we are looking for a person that is passionate about all aspects of market research, dedicated in performing a project from beginning to end. You understand what our clients require insights on and perform the right analysis to deliver clear action points to them. You do so in collaboration with other team members and other company functions.
Responsibilities

Manage clients and projects from proposal to final results’ presentation
Play the key role in the delivery of projects including questionnaire design, sample definition, analytical plan and report, supported by the more junior members of the team
Cooperate with all the company functions (Operations, Sales, Data scientists, etc.) to get the project executed with proper timing and high-quality deliverables
Conduct verbal presentations of key findings to the client (also in English)
Connect the dots: linking insights from various studies into cohesive meta-analytical perspectives
Daily contact with clients, understanding needs and getting needed information, proactively identifying opportunities to share with the Sales team

Requirements

Degree (preferably Sociology, Statistics of even Economics)
Around 7 years as a quantitative Market Researcher in a Research Agency (preferably with Brand & Communication expertise)
Italian native, Fluent in written and spoken English
Good planning, organizational, analytical and project skills
Good communication skills
Ability to organize and manage research projects, meeting deadlines and budgets
Ability to interpret data
Full proficiency in PowerPoint & Excel (medium)
Knowledge of advanced statistics (multivariate analysis, data processing)
Eagerness to learn, an open mindset, team spirit, and an entrepreneurial attitude
Problem solver, creative and can-do attitude with a mindset aimed at solidarity and teamwork
Strong desire to grow and help others to further develop

What we can offer

Work in a dynamic environment engaging with local and global companies
Hybrid work options
Internal trainings will be provided together with detailed onboarding agenda
Access to learning platforms
Staff and team events

Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

Our Commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. To learn more about our ongoing efforts in diversity and inclusion, please visit https://nielseniq.com/global/en/news-center/diversity-inclusion.
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