OverviewSalary: 100.000,00USD/yr - 120.000,00USD/anno. Kapa makes technical knowledge instantly accessible through AI assistants. As a customer solutions engineer you will work closely with our 200+ customers to help them deploy and manage both customer-facing and employee-facing AI assistants. Check out Docker’s documentation (https://docs.docker.com) for a live example of what Kapa is (look for the “Ask AI” button). Location: Italy - Remote.You may be a good fit if you have:ResponsibilitiesWork directly with the founding team to own the support engineering strategyOwn the support queue and be the first point of contact for customers reaching outCollaborate with engineering on bug fixes, escalations and debuggingPartner with the go-to-market team on the technical parts of onboardingDraft documentation and support content to help customers self-serve better (using kapa.ai)Occasionally partner with account executives early in the sales cycle acting as a sales engineerQualificationsA love for helping customers become successfulHands-on technical skills including API integration, debugging customer implementations, and scripting to solve customer problemsAn affinity for LLMs, RAG and agentic workflows (you should definitely like tinkering!)The ability to work effectively in a fast environment where things are sometimes loosely definedThis is neither an exhaustive nor necessary set of attributes. Even if none of these apply to you, but you believe you will contribute to kapa.ai, please reach out.
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