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Accelerate by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet.
Job Purpose

The primary role of Team Leader is to provide first line support for both the customer service and external sales teams within the business.
The key focus will be leadership, support and motivation of the customer service team to achieve departmental KPIs and targets while maintaining a standard of excellence in customer service for both internal and external stakeholders.
Where required, the Team Leader will manage a selected portfolio of accounts.
Participate in decision‐making regarding the structure, organisation and management of the customer service team and recommend ongoing development and improvement.
Implement required Business Group processes and guidelines.

Key Deliverables

Lead the CS team to build customer loyalty through positive engagement and service excellence.
Identify, implement and maintain customer service processes, standards and key deliverables.
Partner with functional areas to ensure a world‑class customer experience.
Manage the team to consistently achieve agreed business targets and objectives.

Principal Accountabilities

Provide first line support for customer service and external sales teams.
Lead and motivate the Customer Service Team.
Identify and implement opportunities for people development.
Assume overall responsibility for delivery of agreed KPI’s and targets within the CS team.
Prepare and present monthly reports as required by the Customer Service Manager.
Review and improve existing processes and process controls.
Identify and mitigate actual and/or potential risks.
Support the introduction of new business.
Manage the relationship between the team, plant functions and Plant General Manager.
Manage performance and development of team members.
Resolve service issues raised by the customer service team, liaising with relevant departments or external suppliers.
Provide first line escalation for customers, account managers and internal departments, assisting in resolving any issues.
DIFOT: Support the team to achieve and/or outperform against target.
Finished Goods stock: maintain process to achieve targets.
CDN’s: maintain process to achieve targets on response times and outstanding values.
Evaluate and seek improvements to existing processes within the Customer Service Team.
Support the team in successfully integrating new business.

Qualifications / Requirements
Formal Qualifications and Experience

5+ years of experience in customer service, preferably in a manufacturing environment.
Excellent communication skills in English and Italian (Dutch – nice to have).
Good Excel skills, SAP and Salesforce – nice to have.
Bachelor’s Degree in Business or Equivalent Study or Professional Experience.

Specific Skills And Abilities

Customer focused.
Results oriented.
Excellent interpersonal and communication skills.
Ability to build collaborative relationships.
Excellent time management and organisational skills.
Ability to work as part of a multi‑structure team.
Self‑motivated & confident.
Skilled negotiator.

About Amcor
Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories.
Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers.
Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span more than 400 locations in more than 40 countries.
NYSE: AMCR; ASX: AMC www.amcor.com | LinkedIn | YouTube
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