Customer Service Support (Fixed-Term, Full-Time)Join to apply for the Customer Service Support (Fixed-Term, Full-Time) role at Cochlear.Office-Based | Bologna, ItalyAbout Us - CochlearCochlear is the global leader in implantable hearing solutions, helping people of all ages hear and connect with life. Our mission is to transform the way people experience sound by delivering innovative technology and world‑class service. Join us in Italy Team and make a real difference in the lives of millions.Your ProfileHigh school diploma or equivalent2+ years' experience in customer service or sales supportExcellent communication skills and strong empathyAbility to organize work, prioritize tasks, and work with urgency and flexibilityFluent in English; knowledge of Italian healthcare system is a plusProficient in Microsoft Office and familiar with CRM systemsExperience in medical devices or healthcare sector preferredProblem‑solving mindset and team playerYour ResponsibilitiesDeliver a world‑class customer experience to patients, clinics, and business partnersManage tenders, system orders, and service requests using Oracle OM, Oracle SR, Salesforce, and My Cochlear PortalAct as the direct contact for Oticon service and order managementCollaborate with cross‑functional teams and contribute to process improvementsParticipate in projects and meetings, sharing ideas and feedback constructivelyEnsure compliance with quality and safety proceduresYour BenefitsBe part of a global leader in hearing solutionsOpportunity to develop your skills in customer service and operationsWork in a dynamic, collaborative environment with real impact on people’s livesCompetitive compensation and benefits packageProfessional growth and involvement in strategic projectsFixed‑Term Contract with potential for future opportunitiesIf you are interested, please submit your English resume and let's change lives together!
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