OverviewMeaningful Work From Day One. This position will be responsible for providing reliable and professional customer care throughout the entire customer experience. This includes order taking, record management, processing invoices, order administration as well as managing customer complaints and customer product allocation. The person in this role will be an exceptional team worker and great communicator with an aptitude for providing quality service to all of Brown-Forman’s customers.This is an office / hybrid role - 4 days a week in the office.
What You Can Expect
Act as key contact for enquiries from customers and other departments (e.g. Sales and Marketing)
Build strong relationships with external contacts of Brown-Forman’s customers
Cooperate and exchange information with the logistics provider regarding customer requests, orders or any logistics issues
Working with internal accounting team to ensure proper credit control
Order Management
Receive and process orders for customers through SAP
Evaluate and manage specific orders (e.g. orders on hold)
EDI management and workflow (EDI exception failures)
Cooperate with Brown-Forman’s sales force, providing and exchanging information on customers, discounts and stock situations
Tracking possible discrepancies regarding deliveries to customers and processing order corrections
Processing orders from internal customers for promotional requirements
Take an active role in solving any problems linked to the delivery of orders
Managing customer complaints / returns including issuing the related credit notes
Assisting with the management of customer product allocation
Project Work
Actively participate in ad hoc project work with the aim of improving Brown-Forman’s service to its customers

What You Bring to the Table
Minimum 1-2 years relevant experience in customer service
Bachelor's degree or equivalent education
Strong interpersonal skills; able to develop and maintain effective working relationships with all levels of internal and external contacts and with diverse cultures
Experience working with a supply chain system ideally SAP
Experience of successful related work within a changing environment
Demonstrated ability to make decisions independently based on logical assumptions and factual information
Prior experience in wine and spirits or luxury FMCG industries

What Makes You Unique
Fluent in English and Italian
Superior communication skills (influencing, listening, presentations, written)
Ability to build strong relationships at all levels with strong stakeholder awareness
Collaborative team player, with conflict management skills
Excellent time management skills
Tenacious and ability to tolerate stressful situations
Adaptable, flexible and resilient

Who We AreWe believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.
What We OfferTotal Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.
jackdaniels
Business Area :Global Supply Chain
Function :Supply Chain
City :Milano
State :Milano
Country :ITA
Req ID :JR-
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