Social network you want to login/join with:
Job Description:

Assist clients on all inquiries via live chat or email
Ensure an efficient and excellent customer service experience
Be well equipped with the company's platform/product, including staying updated on market conditions
Diligently manage and follow up on inquiries/complaints from current and prospective clients
Understand customer needs and convert feedback into constructive solutions for management
Ensure smooth frontline operations, flagging discrepancies or risks to management promptly
Seek continuous improvement to enhance team performance and work efficiency, including overall work processes

Requirements:

Bachelor's degree in finance, economics, mathematics, or related fields
Minimum diploma in business administration or management with a focus on numbers
Preferably 2-4 years of customer service experience in frontline operations (Livechat and Email)
Experience in financial institutions or fintech is advantageous
Strong acumen with numbers and statistics
Proficient in English & Italian for communication and writing to liaise with market counterparts
Passion for developing knowledge and a long-term career in fintech/crypto trading
Team player, committed, self-driven, with positive response to client requests

#J-18808-Ljbffr