PORTWEST, a leading global manufacturer of safety wear, workwear and PPE is currently seeking applications for the position of Customer Service Representative for Italian markets, in our office in Barletta, Italy, on a full-time contract, reporting to the Customer Service Team Lead. Founded in 1904, Portwest has become one of the fastest growing workwear companies in the world currently employing over 5,100 staff worldwide. With 1400 styles across more than 20 ranges, we design, manufacture and distribute market leading workwear, safety wear and PPE in fully owned production facilities. We’re on a mission to become the world’s most requested PPE and Safety Wear Brand.
Job Summary
As Customer Service Representative, you will act as a point of contact for Portwest customers in a designated region. This role will provide timely customer support and query resolution services as well as escalating significant issues as appropriate.
Key Responsibilities

Assist Portwest customers in a specific region with general queries
Respond to all queries in a timely fashion in accordance with agreed KPIs
Provide proactive updates to customers on their issues and use communication skills to minimise the occurrence of delays
Utilise a range of communication mechanisms such as telephone, email and online systems to collaborate with internal and external stakeholders
Update internal systems with record of customer interactions, communications and complaintsli>
Communicating and coordinating with colleagues as necessary
Provide feedback on efficiency of customer service process
Gather intel on common flaws or problems and co-ordinate feedback to relevant department to stop future issues from happening

Requirements

Previous customer service experience (e.g., retail, hospitality, call centers).
Fluency in Italian is essential, both written and spoken.
Good level of English is essential.
Strong I.T. skills in Microsoft Word, Microsoft Excel, Email and experience using other internal systems
Experience working with customers
Positive and proactive attitude

Company Awards

Great Place To Work 2024
Private Irish Business of the year – Export Industry Awards 2024
Silver Ecovadis Sustainability Rating 2025

Applicants must have a right to live and work in the relevant jurisdiction.
Portwest is an equal opportunity employer. All applicants will be considered for employment without attention to age, gender, race, religion, sexual orientation, civil status, veteran status, family status, disability status or membership of a minority group.
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