OverviewANDRITZ Bonetti is since 2022 part of the ANDRITZ Group. Established in 1923, Bonetti is a global manufacturer and supplier of doctor, creping and coater blades, as well as blade holders, and also provides services for paper machines. This acquisition extends and strengthens ANDRITZ’s aftermarket business and supplements the company’s current Paper Machine Service portfolio.Bonetti is a well-recognized brand in the global paper machine market and known for its high-quality technology products. The company, with around 80 employees, has annual revenue of approximately 19 million euros and operates two production facilities in Italy (Lainate and Cantalupo).ResponsibilitiesHandling customer inquiries via phone and emailResolving problems and complaints in a professional and timely mannerCollaborating with other departments to ensure efficient serviceEntering and updating data into the SAP systemAfter-sales support and customer loyaltyIssuing quotes and ordersIssuing invoicesProviding logistical support where applicableLiaising with sales representatives (both in Italy and abroad)Preparing necessary sales statistics reportsAttending trade fairs or traveling for short periods is possibleQualificationsExcellent knowledge of English (C1 level or higher)Good knowledge of Italian and, preferably, German (any other language spoken will be considered an asset)Previous experience in customer service (preferred)Excellent communication and interpersonal skillsAbility to problem-solve and work in a teamFamiliarity with digital tools and SAP software
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