Join to apply for the Customer Service Representative role at Kidde Global SolutionsContinue with Google Continue with Google2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Representative role at Kidde Global SolutionsDirect message the job poster from Kidde Global SolutionsPrincipal Resource Specialist / Recruitment Lead | IT Talent AcquisitionPassionate about connecting IT talent with the right opportunities and…Customer Service Representative Job Type: Full-timeWhere Fire Safety Innovation Meets OpportunityJoin Kidde Global Solutions Commercial Fire Business Unit and be part of a legacy dedicated to protecting lives and property worldwide. With a recent $10M investment in cutting-edge product innovation, we’re growing our impact—and we want you on our team.At Kidde, we prioritize quality, integrity, collaboration, and exceptional customer care. We provide the resources, training, and incentives to help you succeed. If you’re ready to advance your career in a mission-driven, innovative environment, this is your chance.About This RoleWe are looking for a motivated Customer Service Representative to join our Global Commercial Fire team. Reporting under moderate supervision, you will assist with customer inquiries related to product availability, maintenance, and order status. You’ll develop your skills through executing established procedures and managing customer data with accuracy and care.Key ResponsibilitiesDeliver high-quality customer service under moderate supervisionAccurately obtain and verify customer details including names, addresses, billing information, product numbers, and purchase specificationsRespond to basic and moderately complex inquiries about product availability, maintenance, and order statusResolve basic customer service and billing complaints professionallyMaintain, audit, and update records of customer interactions, inquiries, complaints, and actions takenFollow established procedures to complete assigned tasks reliablyBasic QualificationsGraduate, preferably with a Bachelor’s degreeMinimum 4 years’ experience in Accounts Receivable, Customer Service, Order Management, or Accounting OperationsPreferred QualificationsBachelor’s degree with 5+ years relevant experience in Customer Service, Order Management, or OperationsStrong skills in Microsoft Office and Power BIExcellent communication and interpersonal skills, able to collaborate across all organizational levelsExperience in retail or consumer packaged goods industriesCustomer-facing experience with a problem-solving mindset and focus on enhancing customer experienceAdaptability to changing priorities and ability to maintain high-quality outputExperience with regional or global Order to Cash processesStrong organizational skills and self-direction to meet deadlinesWhat You Will GainFlexible working arrangementsCareer progression opportunitiesCompany-provided mobile phone and laptopCompensation includes eligibility for an annual performance bonus based on individual and company performance. Final salary depends on experience and skills. Kidde Global Solutions offers a competitive benefits package.Your Journey With UsOur recruitment process includes:Initial call with recruitment teamInterview with Product ManagementInterview with Hiring ManagerAbout Kidde Global SolutionsKidde Global Solutions is a world leader in fire and life safety solutions for complex commercial facilities and homes. Through renowned brands like Kidde, Edwards, GST, and others, we provide advanced solutions globally that protect people and property in a wide range of applications.Ready to join a forward-thinking, impactful team? Apply now!#CustomerService #FireSafety #CareerOpportunity #KiddeGlobalSolutions #Hiring #PeroItaly #CommercialFire #JobOpening #JoinOurTeam #Innovation #CustomerCareSeniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesFire Protection and ManufacturingReferrals increase your chances of interviewing at Kidde Global Solutions by 2xSign in to set job alerts for “Customer Service Representative” roles.Continue with Google Continue with GoogleContinue with Google Continue with GoogleCustomer Service & Logistic RepresentativeWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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