Join to apply for the Customer Service Representative role at Portwest1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Representative role at PortwestPORTWEST, a leading global manufacturer of safety wear, workwear and PPE is currently seeking applications for the position of Customer Service Representative for Italian markets, in our office in Barletta, on a full-time contract, reporting to the Customer Service Team Lead. Founded in 1904, Portwest has become one of the fastest growing workwear companies in the world currently employing over 5,100 staff worldwide. With 1400 styles across more than 20 ranges, we design, manufacture and distribute market leading workwear, safety wear and PPE in fully owned production facilities. We’re on a mission to become the world’s most requested PPE and Safety Wear Brand.Job SummaryAs Customer Service Representative, you will act as a point of contact for Portwest customers in a designated region. This role will provide timely customer support and query resolution services as well as escalating significant issues as appropriate.Key ResponsibilitiesAssist Portwest customers in a specific region with general queriesRespond to all queries in a timely fashion in accordance with agreed KPIsProvide proactive updates to customers on their issues and use communication skills to minimise the occurrence of delaysUtilise a range of communication mechanisms such as telephone, email and online systems to collaborate with internal and external stakeholdersUpdate internal systems with record of customer interactions, communications and complaintsCommunicating and coordinating with colleagues as necessaryProvide feedback on efficiency of customer service processGather intel on common flaws or problems and co-ordinate feedback to relevant department to stop future issues from happeningRequirementsPrevious customer service experience (e.g., retail, hospitality, call centers).Good level of English is desirable.Strong I.T. skills in Microsoft Word, Microsoft Excel, Email and experience using other internal systemsExperience working with customersPositive and proactive attitudeCompany AwardsGreat Place To Work 2024Best Workplaces 2024Ibec Leading in Wellbeing Top 100 companies 2021Applicants must have a right to live and work in the relevant jurisdiction.Portwest is an equal opportunity employer. All applicants will be considered for employment without attention to age, gender, race, religion, sexual orientation, civil status, veteran status, family status, disability status or membership of a minority group.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeContractJob functionJob functionOtherIndustriesApparel & FashionReferrals increase your chances of interviewing at Portwest by 2xGet notified about new Customer Service Representative jobs in Barletta, Apulia, Italy.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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