Avery Dennison is an equal opportunity employer._Job DescriptionWe are looking for aCustomer Service representative in Italy !Please note it's a 6 month contract.In this very important position, you will :Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.Provide telephone customer service regarding company's services and / or products.Investigate and resolve complaints.Negotiate customer product / billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.Implement account service strategies.Implementation of marketing programs for assigned accounts.Support all aspects of service to the customer including, but not limited to : price quotes and quote follow-up, technical and product recommendations and sample department coordination.Coordinate with Logistics and Operations on capacity planning and scheduling.Champion customer needs and follow up on customer inquiries.Provide responsive order management support including order entry, or expediting and shipment information to customers.Proactively communicate supply chain issues and provide alternatives.Partner with Inside Sales to assist in achieving sales goals.QualificationsWhat we expect from you! Your ExpertiseA University degree is preferred;You have a similar successful experience of at least 2 / 3 yearsYou have good computer skills and an experience with ERP systemsYou perform well under pressure and be able to manage a number of key tasks simultaneously;You possess a high degree of accuracy, good time-management and you can set up priorities easilyYou are fluent in Italian and EnglishAdditional InformationWho we are! - Our StoryAVERY DENNISON IS EVERYWHERE YOU LOOK : _We not only embrace changewe drive it.We work hard, think ahead, and take brave risks.Our culture is innovative and collaborative - where bold ideas turn into action.We grow strong talent through stretch opportunities only restricted by your interests.We are committed to workplace diversity, both for employees and for the business.We are a force for good, imbedded in industries and communities worldwide.We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life.Avery Dennison is a great place to work for everyone._Customer Service Representative • Cadorago, Italia
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