Position : Customer Service RepresentativeLocation : Lisbon PortugalWork model : on siteEmployment type : fixed term (6 months) with possibility of extension / permanent contractDUTIES AND RESPONSIBILITIES :Handle customer interactions across various communication channels including phone email live chat and social media.Provide clear and accurate information in response to customer inquiries following established company policies and procedures.Assist with general questions product or service information and basic technical support.Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.Manage a personal queue of service tickets prioritize tasks and follow guidance from supervisors.Offer feedback to improve service processes and contribute to team knowledge sharing.REQUIREMENTS :Native / fluent in Italian (C2) both verbal and written. Fluent in English (minimum B2 level)Previous experience in customer service would be advantageousStrong verbal and written communication skills across various platforms (phone email chat social media).Basic understanding of customer service principles and the ability to follow standard procedures.Ability to handle technical inquiries and troubleshoot common issues with guidance.Ability to quickly learn new software and technologiesEffective problem-solving skills and the ability to work collaboratively in a team-oriented environment.Organized detail-oriented and able to manage multiple tasks simultaneously.Willingness to learn and adapt in a fast-paced or evolving support environment.OFFER :Opportunity to work with a leading global travel & tourism brandCompetitive salary with performance-based incentivesProfessional growth opportunities within the BPO industryCollaborative and supportive work environmentAccess to exclusive travel perks and discountsAnd many more!Key SkillsTyping,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,StockingEmployment Type : Full TimeExperience : yearsVacancy : 1
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