TBO.COM - an international award-winning travel tech organization is looking for top talent Operation FIT specialist in Travel Industry to join our Italian team.Please apply only if you're fluent in English + Italian and have experience in the Travel IndustryOperational handling of online reservations for Hotels, Flights, Car rental, Transfers, etc.,Coordinate offline requests with internal departments.Handling bookings / cases with last-minute and on-spot challenges to solve problems.Receiving incoming calls helping travel agents using the platform and managing reservations with special requestsNegotiate customer needs with suppliers and individuals, using out-going call to find and agree on best resolutions.Creative thinking and results-oriented candidate with ability to handle complicated cases while coordinating with multiple stakeholders.Operating a few online systems at once, providing service to travel agents.Responsible to solve operational and administration cases / tasks from A-ZQualifications :Service oriented persona with high communication skills, fluent in English + Italian .Independent, self-motivated, patient, and goal-oriented work style, solving problems.Can control and lead multiple tasks, activating all resources to efficiently solve cases.Experience working B2B with travel agents / business professional in the industry.Ability to adapt quickly to new technologies, products / system, and company procedures.Working proficiency in English & French, any other language is a plus.Ability to work night shifts and / or evening / weekends shifts.The ability to work as a Consultant (VAT) is a plus.
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