Are you looking for an exciting job in customer service? Do you thrive in an entrepreneurial environment with a driven team and a mix of talent that is embedded in a strong international FMCG group? Then check out this job opening!For our Italian Sales Office, located in the city center of Milano, we are looking for a Customer Service Assistant, reporting to the Planning & Logistics Manager.Get ready to take charge of the following responsibilities in our supply chain team in Italy:Act as focal point for customers and local commercial teams, ensuring a timely, proactive and effective approach to supply chain issuesBook and process incoming orders & order confirmations; monitor and update customers regarding order statusBe the SPOC for 3PL logistic partnersMaintain contact with the warehouses to prevent and solve any possible shipment issueCo-ordinate inbound transport from Lotus factories to Italy, manage stock and replenishmentManage customer complaints and billing issues and assist in credit control & finance administrationManage the Lotus Italy consumer careline & mailManage ad hoc administration duties for the Italian teamProfileDo you recognize yourself in the following profile? This is what you need:Fluency in Italian and EnglishMin 2 years of experience in a customer service/ logistics roleSolid knowledge of logistics processesExperience on EDI implementation project would be a plusExperience in an FMCG company is strongly recommendedSolid knowledge of SAP for order-to-cash processes (supporting customer operations)Good organization & coordination skills, friendly and open personalityPunctuality, attention to detail, and affinity withnumbersStrong pro-active and customer-centric mindsetProficiency in Microsoft OfficePassion for our brand!"The clear growth path of Lotus as a company also reflects in a personal growth path. The organization, functions and job content is evolving continuously as a result. I don’t need to worry about my career, as new opportunities are always just around the corner."OfferLotus Bakeries is an international, dynamic and sustainable player in the FMCG industry. We are a proud and passionate company that builds strong global and local brands and creates small moments of happiness. We bring people together with our delicious products and spark joy! In this role you we offer you:Tons of on-the-job learning and insights in the world of FMCG.A company culture where passion, team spirit and open dialogue are the main drivers.If this sounds like you, then we are happy to receive your application!Do you want to be part of a terrific team with the ambition to create small momentsof happiness every day? Meet our people, discover their unique skills and get excitedto join them in a great work environment.
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