JOB PURPOSE
To provide effective communication and co‑ordination for the administration and day‑to‑day control of allocated business within the customer service team. Managing our customer's expectations and delivering customer satisfaction.
SPECIFIC RESPONSIBILITIES (Key Objectives)
Develop an effective working relationship with all relevant customer contacts.
Manage internal and external expectations at all times with effective communication, delivering customer satisfaction.
Continually update and interpret customer needs, forecast and confirm orders to allow the business to effectively manage procurement and capacity planning, maximizing commercial opportunity while accurately maintaining all aspects of order handling data management.
Interpret and translate commercial requests and requirements with speed and accuracy.
Manage stock rotation in line with customer agreements and the needs of the business.
Resolve invoice queries in conjunction with the Accounts Team.
Achieve customer delivery requirements in the most cost‑effective way.
Support Sales Managers with business development and integration needs.
Manage delivery of the finished good / call of material, order trucks and arrange documents.
Review your customers' portfolio of ongoing requirements against the business; review tentative and actual order programmes and report key changes.
Plan out your customers' forecasted requirements or develop a method of working with the customer to facilitate this, benefiting the long‑term vision of planning and manufacturing.
Support execution of internal and external audits; monthly check employee and technician presences, labour hours, permissions, medical visits and safety courses.
Preparation and sending of all needed safety documents to enable access for technicians at customer sites.
Electronic invoicing process : preparation, checking, payable and receivable invoice checking and
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