Overview
Vinventions group is an international group which employs more than 600 employees around the world, and manages 7 production sites located in Belgium, France, Italy, Argentina, China, and South Africa.
Created around the passion for wine, the group already protects 1 in 7 bottles of wine around the world, and has the ambition to become the most innovative, sustainable, and reliable supplier in its sector.
The group bases its success on respect for simple values: proximity to customers, support for local entrepreneurship, innovation, taste for teamwork, sustainable development, and long-term responsibility. The human element is a driving force in the DNA of the group, which focuses on the trust, autonomy, and development of its employees.
Position to be filled
Responsibilities

Member of a team, the customer service agent guarantees a good commercial relationship:
Working with the sales team to follow up the customer.
Providing a quick response to customer questions to resolve their problems effectively.
Contributing more broadly to customer retention and loyalty.

Skills

Be quickly independent.
Team player
Reactivity and proactivity
Have a good level of oral and written expression
Demonstrate adaptability
Good resistance to stress
Know how to make decisions, be resourceful
Be organized and rigorous
Have a sense of service

Needs

English and Italian required, good oral and written level
Mastery of IT tools and possibly an ERP would be a plus
Experience required: 2 years in equivalent position
Function level: Junior or senior

Tasks and function

E-mails, calls (respond to various requests from customers, salespeople, internal services).
Management of orders from registration to invoicing.
Customer relationship management: email, phone
Checking the availability of products and production in connection with the different storage sites
Monitoring deliveries in conjunction with carriers
Claims management
Monitoring payments in collaboration with accounting department
Interface between the different contacts (customers, sales, logistics, accounting, production & quality, marketing, etc.)
Provides additional commercial support for order management.

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