Job SummaryWe are currently seeking a Customer Care Representative who will report to the Team Coordinator Customer Care to join us as a valuable member of our dynamic Customer Care team in Padova.ResponsibilitiesYou will hold complete ownership of assigned Customers’ portfolio and related lifecycle, with the aim of optimizing both Operations and Sales results by liaising directly with the Key account managerYou will hold complete ownership of proactive planning and execution of activities and estimations towards revenue targets in a seamlessly efficient operational flowComplete order flow management from order acquisition to order invoice in compliance with agreed trade termsDelivery flow management by liaising directly with Sales Execution, Logistics and Customer whilst acting as first point of contact in the event of any query or issueSupport during sales events such as Buying days, brands/product presentations, Customer visits, etc. through active participation in both organizational preparation and live executionCustomer master data management ensuring timely maintenance, accuracy, and completenessBackorders and open orders portfolio managementYou will act as Customer’s first point of contact in case of order-to-cash topics: managing and solving Customer complaints, identifying and escalating priority issues, providing to Customers all product and service information they may need.Required SkillsBachelor/Master’s degree in Business Administration, Economics, Finance, Supply Chain Management, or a related fieldExperience in B2B customer service environmentGood working knowledge of Office Pack (Excel)Fluent in Polish - any additional language as a plusCustomer-orientedProblem-solving attitude with strong focus on resultsTeam playerKnowledge of Incoterms and customs rules as a plusExperience on SAP is a preferable optionPlease send your CV together with your authorization to the treatment of personal data according to the Italian Law (Legislative Decree 196/2003).Safilo is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law.
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