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Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward‑thinking financial solutions. Since our founding in 2009, we’ve grown to a diverse team of over 1,700 professionals across offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You’ll play a key role in shaping the future of cross‑border finance, while advancing your own career in a dynamic, high‑growth industry.
Customer Relations Executive - Customer Relations Team
Ebury Milan - Office based
We are offering an exciting opportunity to join a fast growing team in Milan. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You’ll have a combination of client‑facing skill/experience, operational know‑how and problem‑solving abilities. In order to support the day‑to‑day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed. You’ll be servicing the revenue and growth area of the business at an exciting time for the company. You will act as an ambassador for the product and service at a customer‑facing level.
About You

A passionate individual with a strong interest in client servicing
Prepared to go the extra mile to exceed customer expectations and experience
Desire to deliver best‑in‑class service, to support our industry‑leading offering
Strong written and verbal communication skills
Strives in high pressure/pace environment
Ability to excel within a busy client‑facing environment with significant monthly workload peaks (previous experience preferred)
Managing workload around tight time constraints
Confidence in liaising and mediating between multiple internal departments to find solutions
Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills
Have the capacity to manage different types and nature of enquiry simultaneously across several platforms and for a different type of clients
Resolve client issues as they arise
Ability to multitask/prioritise – working around the daily deadline

Commercial Awareness

Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. This could be in terms of new currency requirements/upcoming client needs, working with sales/commercial teams as appropriate, highlighting developments & improvements to the product to our clients etc.
Head for numbers – confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implications

Eye For Detail

Dealing with live currency trade booking, banking information, figures and high value/volume payments and clients - accuracy of work is particularly key
Helping clients identify issues preemptively (e.g. payment dates, banking data etc.)

Drive To Solve Problems

Self‑starter with the initiative and ability to ‘get stuck in’ - Confidence to find solutions working with teams internally – take ownership of client issues/ queries and see through to end
Interest in currency markets helpful
Experience with Microsoft suite (particularly excel)

Role

You will be looking after a portfolio of 300 clients who will be trading online platform
You will have an understanding of clients business activities and FX needs
You will make sure clients have Ebury as their main platform for trading and making payments internationally

The Ideal Candidate Will Have The Following

Languages - Italian fluency and English at a professional level
Sales skills / experience is a PLUS
Knowledge of FX
Knowledge of Ebury's products
Being able to adapt in a constant evolving and challenging environment

What We Can Offer You

Career development and a clear path for progression, mapped out by your individual goals and personal objective
The tools to develop and master your client relationship skills with the view to you becoming the primary Servicing Executive on a number of accounts
The opportunity to service and develop your own book of clients
A support structure that will drive you to succeed in your next goal
Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
Central Office: A fantastic location with excellent transport links.

Click the ‘Apply’ Today and discover your potential at Ebury!
You can also connect with me on LinkedIn - Helga Barros
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