Customer Quality Technical Support (m/f/d)Join to apply for the Customer Quality Technical Support (m/f/d) role at Hitachi EnergyAs Customer Quality Technical Support you will cooperate in supporting the Customer Quality Manager on defining and specifying activities, processes and standards to fulfil the quality requirements for our product. Our product portfolio includes CT (current measurement transformers), VT (voltage measurement transformers), Compass and PASS (hybrid multifunctional modules, gas insulated but with air output via bushings).How You’ll Make An ImpactSupport the customer quality team and other corporate functions to find a solution for customer complaints cases (internal and external)Participate to daily customer first meetingsSupport in driving the customer quality progress, early warning and escalate key issues to the next levelPrepare investigation report and RCA analysisPropose improvements projects based on quality issue to reduce the warranty costSupport the quality team in increasing the efficiency and continuous improvements including analysis methods and reporting methodologyLiving Hitachi Energy's core values of safety and integrity, which means taking responsibility for your actions while caring for your colleagues and the company.Your backgroundTechnical diplomaPreferred previous experience (2-3 years) in electrical, mechanical, or other related technical area. Field service experience will be preferred in the selection of the candidate.Structure thinking, collaborative and oriented to improve the reliability of the productsAble to handle different tasks and excellent communication skills to relate to customers and other functionsFluent in Italian and EnglishAvailable for business tripsMore About UsWe offer you the opportunity to work with fantastic people and develop yourself on projects that present great technical challenges and have a real impact. Wide range of benefits: health insurance, pension fund, welfare, flexible working type, flexible working hours.Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustriesAppliances, Electrical, and Electronics Manufacturing and IT Services and IT Consulting
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