OverviewLocation: Lodi, Lodi, ItalyJob ID: R0075100Date Posted: 2025-03-18Company Name: HITACHI ENERGY ITALY S.P.A.Profession (Job Category): Quality ManagementJob Schedule: Full timeRemote: NoJob DescriptionAs Customer Quality Technical Support you will cooperate in supporting the Customer Quality Manager on defining and specifying activities, processes and standards to fulfil the quality requirements for our product. Our product portfolio is various and includes CT (current measurement transformers), VT (voltage measurement transformers), Compass and PASS (hybrid multifunctional modules, gas insulated but with air output via bushings).How you’ll make an impactSupport the customer quality team and other corporate functions to find a solution for customer complaints cases (internal and external)Participate to daily customer first meetingsSupport in driving the customer quality progress, early warning and escalate key issues to the next levelPrepare investigation report and RCA analysisPropose improvements projects based on quality issue to reduce the warranty costSupport the quality team in increasing the efficiency and continuous improvements including analysis methods and reporting methodologyLiving Hitachi Energy's core values of safety and integrity, which means taking responsibility for your actions while caring for your colleagues and the company.Your backgroundTechnical diplomaPreferred previous experience (2-3 years) in electrical, mechanical, or other related technical area. Field service experience will be preferred in the selection of the candidate.Structure thinking, collaborative and oriented to improve the reliability of the productsAble to handle different tasks and excellent communication skills to relate to customers and other functionsFluent in Italian and EnglishAvailable for business tripsMore about usWe offer you the opportunity to work with fantastic people and develop yourself on projects that present great technical challenges and have a real impact. Wide range of benefits: health insurance, pension fund, welfare, flexible working type, flexible working hours.Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
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