Customer Quality Technical Support (m/f/d) page is loadedCustomer Quality Technical Support (m/f/d)Apply locations Lodi, Lodi, Italy time type Full time posted on Posted 2 Days Ago time left to apply End Date: August 31, 2025 (30+ days left to apply) job requisition id R0075100Location:Lodi, Lodi, ItalyJob ID:R0075100Date Posted:2025-03-18Company Name:HITACHI ENERGY ITALY S.P.A.Profession (Job Category):Quality ManagementJob Schedule:Full timeRemote:NoJob Description:As Customer Quality Technical Support you will cooperate in supporting the Customer Quality Manager on defining and specifying activities, processes and standards to fulfil the quality requirements for our product.Our product portfolio is various and includes CT (current measurement transformers), VT (voltage measurement transformers), Compass and PASS (hybrid multifunctional modules, gas insulated but with air output via bushings).How you´ll make an impactSupport the customer quality team and other corporate functions to find a solution for customer complaints cases (internal and external)Participate to daily customer first meetingsSupport in driving the customer quality progress, early warning and escalate key issues to the next levelPrepare investigation report and RCA analysisPropose improvements projects based on quality issue to reduce the warranty costSupport the quality team in increasing the efficiency and continuous improvements including analysis methods and reporting methodologyLiving Hitachi Energy's core values of safety and integrity, which means taking responsibility for your actions while caring for your colleagues and the company.Your backgroundTechnical diplomaPreferred previous experience (2-3 years) in electrical, mechanical, or other related technical area. Field service experience will be preferred in the selection of the candidate.Structure thinking, collaborative and oriented to improve the reliability of the productsAble to handle different tasks and excellent communication skills to relate to customers and other functionsFluent in Italian and EnglishAvailable for business tripsMore about usWe offer you the opportunity to work with fantastic people and develop yourself on projects that present great technical challenges and have a real impact. Wide range of benefits: health insurance, pension fund, welfare, flexible working type, flexible working hours.Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.Similar Jobs (5)Global Product Serviceability Manager (f/m/d)locations 7 Locations time type Full time posted on Posted 13 Days AgoService Sales Competency Manager (f/m/d)locations 3 Locations time type Full time posted on Posted 30+ Days AgoField Service Senior Engineer (m/f/d)locations Lodi, Lodi, Italy time type Full time posted on Posted 30+ Days Ago time left to apply End Date: July 31, 2025 (14 days left to apply)About UsHitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe.From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.Contact UsE-mail us f or data privacy inquiries or technical support.
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