13 minutes ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.The Merchant Service Specialist supports ordinary and ad hoc activities of the Merchant Services team, ensuring a high-quality office environment and efficient operational support to the Sales Team, Administration, and all GB departments. Reporting to the Merchant Services & Inside Sales Manager, the role also contributes to enhancing Global Blue’s service offering and acts as a key support to the Sales Team.Main ActivitiesMerchant support hotline, email accounts & customer service for all merchants’ questions, entry point of Global Blue for retail industry in Italy;Contract management, set up, control and implement new merchants under the guidelines in work;Internal reports;Credit note copies to merchant;Manage contract terminations and update sell-in/sell-out data in a specifical internal system;Other duties as assigned;Reporting and collaborationThe role reports to Merchant Services & Inside Sales Manager;Effective verbal and written communication;Strong customer orientation and team spirit;Flexibility, resilience, and ability to manage shifting priorities;Proactive and results-driven attitude;Strong organizational and problem-solving skills;Proficiency in Microsoft Office (especially Excel) and invoicing tools;Good command of English;Seniority levelEntry levelEmployment typePart-timeJob functionCustomer ServiceSoftware DevelopmentReferrals increase your chances of interviewing at Global Blue by 2xGet notified about new Customer Operations Specialist jobs in Gallarate, Lombardy, Italy.
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