OverviewMSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI's deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.Job DescriptionAre you a young automotive enthusiast interested in growing within the Marketing, Sales, and / or Customer Care areas of a large multinational company?MSX is looking for a proactive and enthusiastic Customer Lifecycle Management Agent intern to join our team in Rome.ResponsibilitiesAnswering customers inquiriesEnsuring customer satisfaction and manage follow-upsOptimize follow-up processes to improve customer satisfactionDefine and implement targeted sales strategies for individual dealersQualificationsWe would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results.Our ideal Customer Lifecycle Management Agent has a Bachelor's degree in Economics, Communication or similar, as well as :Computer literacy, especially MS OfficeFluent level of EnglishPrevious experience in contact with customers is considered a huge plusGreat problem-solving and communication skillsExperience of planning complex schedules of activitiesFlexibility to accomodate any travel requirementsIf you're ready to make an impact and contribute to our company's success, apply nowAdditional InformationWhat’s in it for You?At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.In Joining MSX, You Can EnjoyCompany laptop and phoneLunch voucherInternal parkingWorking Pattern40 hours per week, internshipMonday – FridayRome - hybridAbout MSXWith over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans :Consumer EngagementParts, Accessories & Service PerformanceActionable InsightsRepair Optimization & ComplianceLearning SolutionsDistribution & Sales PerformanceOur proven track record means that we now partner with almost every car manufacturer on the market.The MSX PurposeTo empower Movers and Makers to thrive in our ever-changing worldThe MSX MissionTo harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.The MSX VisionTo be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
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