Customer Journey Expert – Test manager

Milano 08-10-2025

Customer Journey Expert – Test manager

ING Group Milano 08-10-2025
Riassunto

Località

Milano

Divisione Aziendale

Tipo di contratto

Data di pubblicazione

08-10-2025

Descrizione Lavoro

Key ResponsibilitiesLead the QA strategy and execution across multiple banking applications including core banking, mobile banking, internet banking, and payment and regulatory systemsManage Functional, Integration, Accessibility, Compatibility, Regression testing activities at program/tribe levelCollaborate with business analysts, developers, and other teams to ensure test coverage of business-critical and regulatory scenariosOversee test automation initiatives using industry-standard tools and frameworksEnsure traceability of test cases to business and regulatory requirements and for audit, Sox, Risk controlsManage defect lifecycle and ensure timely resolution of issuesPrepare and present test metrics, risk assessments, and quality reports to senior stakeholdersCoordinate with external vendors and third-party systems for end-to-end testingEnsure testing processes comply with internal audit and external regulatory standardsDevelop a team of internal and external test engineersQualificationsDegree in STEM or higher8+ years of experience in software testing, with at least 4 years in as test manager roleProven experience in banking or financial services domainEnglish C1 levelISTQB Advanced Test Manager Level certification or equivalentPreferred SkillsExperience with test automation tools and test management platforms (e.g., Azure DevOps Test Plan)Familiarity with Agile, DevOps, and CI/CD practicesExcellent communication and stakeholder management skillsExperience with testing APIs, microservices, cloud-based banking platformsKnowledge of business and operational processes of the bankManage teams and peopleBuild relationships and care network managementWorking Conditions: Full Time, Permanent, Milan (hybrid)About INGING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.Our CommitmentDiversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.Equal Employment Opportunity StatementING is an equal opportunities employer and welcomes applications from all qualified candidates.
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