MioDottore, part of Docplanner Group, in a mission to “helping people live longer, healthier lives”, is the world's largest healthcare platform, serving patients and healthcare ecosystems in 13 countries across Europe and LATAM. We develop digital Apps and software solutions for doctors, clinics, hospitals, and patients to streamline the healthcare process. Key features include free doctor reviews, instant online appointment booking, and a network of nearly 2 million healthcare professionals serving over 260,000 customers globally.
Backed by leading VCs like Goldman Sachs, One Peak Partners, Point Nine, and Target Global, MioDottore counts more than 500 people and has been growing organically since 2015, reaching roughly 9.6M unique patient visits and 3M bookings every month. Today it is positioned as the Italian and Global healtech operating system.
Job Description
The Role
Reporting directly to our COO, you will be the core of our expansion strategy. You won't just be a manager, but a strategic coach tasked with maximizing the customer lifecycle and value.
Key Responsibilities

Leading and motivating a team of Customer Expansion Specialists, ensuring high performance and a quality commercial approach
Defining the Upsell strategy across various client segments, optimizing processes and minimizing the churn rate
Promoting a consultative sales model, helping doctors understand the value of the proposed solutions and how they can impact their business
Analyzing portfolio data, identifying growth opportunities and areas for improvement
Working closely with Marketing, Customer Success, and Product to create effective campaigns, initiatives, and materials
Monitoring weekly and monthly KPIs, ensuring accurate forecasting

Qualifications

3–5 years of experience in sales / customer expansion roles (upselling, inside sales, account management)
Ability to lead teams and improve performance through coaching, processes, and analysis
Experience in SaaS, digital, or tech environments
Analytical skills and familiarity with KPIs, metrics, and CRM (Hubspot / Salesforce)
Professional knowledge of English language

Nice to Have

1–2 years of experience managing goal-oriented teams focused on business objectives
Experience selling marketing products (e.g., Google Ads)
Interest in the healthcare sector

Additional Information
What we offer