The purpose of this position is to actively support the management of clients and customers to ensure customer satisfaction through the delivery of high service standards.Are you ready to embark on an exciting career in the dynamic world of terminal operations? APM Terminals is a global leader in port and terminal management. As part of the A.P. Moller-Maersk Group, we are dedicated to excellence in container handling, logistics solutions, and maritime services worldwide.At APM Terminals, we foster a culture of innovation, collaboration, and operational excellence. With a presence in over 70 countries and a commitment to sustainability, we offer opportunities for growth and development in a diverse and inclusive environment.Join us as we shape the future of global trade and make a positive impact on communities worldwide. Discover your potential with APM Terminals and be part of a team that is redefining industry standards. Apply now and help us build a brighter future together!The role involves assisting in the prompt and efficient resolution of customer complaints and concerns.We offerWe recognize that everyone is unique and has different work preferences. This full-time role offers flexible working arrangements, including hybrid working, adjusted hours, and other alternative patterns.We are seeking a Customer Care Support Agent to work full-time, reporting to the Customer Care Manager.Act as a liaison between clients and the operations department on customized processes, satisfying operational and customer needs, and anticipating issues before they arise.Serve as the key contact for customer satisfaction and experience.Provide updated and appropriate information to customers via phone or email.Monitor service trends and customer preferences, and assist in designing customer satisfaction surveys.Create and maintain a customer information database.Prepare reports as needed.Key requirementsPrevious experience or relevant training/education in gate activities, customer service in transportation or related industries.Fluent in English and Italian.Excellent verbal and written communication skills.Strong analytical skills, including data extraction, compilation, and analysis.Excellent interpersonal skills and the ability to interact tactfully with customers.Other relevant information: No relocation or visa support is provided for this position.
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