STIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in your own ideas and make a difference.As a Customer Care specialist for the Direct Consumer for the UK (m / f / d) for our HQ in Castelfranco Veneto, you will be part of the Customer Care Centre, to handle end-consumer inquiries at the various contact points.Key ResponsibilitiesThe resource assigned to the role will be responsible for :Pre-sales customer support via phone, email, and live chat to guide the user in choosing the most suitable product and make the buying experience more effective;Post-sales customer support via phone, e-mail, and live chat to check the order status and any issues related to the order (contacting warehouse and couriers if necessary) or to the product;Management of B2C contacts in the various marketplace platforms, in compliance with KPIs;Processing product returns and replacements;Collection and management of any complaints and claims;Management reported problems and shared them with the various companySkills & qualificationsAdvanced knowledge of English, both spoken and written. Mother tongue knowledge requiredFluency in German / French and Italian is considered a plusMinimum experience gained in customer service activitiesTime management skillsGood use of PC. SAP / SALESFORCE knowledge is preferredStrong speaking and communication skillsAbility to listen and empathizeProblem-solving skillsMindset and intrapersonal skillsService and service-oriented mentality, in particular towards private customersSales aptitude and reliabilityAbility to communicate and present on various channelsStructured, organized, and able to manage complex processesAre you curious about our values? Explore them here!Interested candidates must send their applications with authorization under GDPR (EU Reg. 679 / 2016). The recruitment process is open to candidates of all genders (D.lgs. 198 / 2006).
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