Kick-start your career in a dynamic, multicultural environment! As a Customer Refund Specialist, you'll interact face-to-face with international travellers, delivering excellent service and gaining hands‑on experience in customer care.This entry-level role is perfect for people‑oriented individuals ready to grow in a fast‑paced, global setting.Main duties and responsibilitiesVerify and refund Tax Free Forms to international travellersEnsure a satisfactory experience for our customersPrevent refunding mistakes and fraudPrepare reports as neededObserve Global Blue and Merchant's policies, guidelines and proceduresWhy You’ll Love This RoleWork in a multicultural environment with colleagues and customers from around the world;Be part of a front‑line team that values collaboration, integrity, and service excellence;Gain valuable experience in face‑to‑face customer interaction and managing refund paymentsMain KPIsNumber of refunded transactionsRefunding mistake ratioReporting and collaborationReports to: ManagerCollaborates with :Peers in Refund, Processing, and Quality AssuranceRefund & Security ManagerMerchant staffSales organizationBackground and EducationThis is an entry‑level role and a university degree is not required. What matters most is your ability to communicate effectively, work well with others, and engage confidently with international customers.We’re looking for candidates who have :Excellent spoken English – this is essentialKnowledge of additional languages is a strong plus (especially Arabic, Chinese, or Russian)A natural ability to work face‑to‑face with the public in a professional and welcoming mannerStrong teamwork skills and a collaborative mindsetPrevious experience in customer‑facing roles (retail, hospitality, airport, or front office) is helpful but not mandatorySpecific skills and knowledgeMust be fluent in English.Other helpful languages in order of relevance : Arabic, Chinese, RussianMust be dedicated to service and customer satisfactionMust be trustworthy to handle large amounts of cashMust have a clean criminal recordAgile and detail‑oriented approach
#J-18808-Ljbffr