Coordinate emergency and containment actions further to customer claims, including activities of residents and sorting companies
Lead the problem-solving process following customer complaints, coordinating a cross-functional team
Issue claims to suppliers, in case of non-compliant components identified during incoming inspection, production, or by the customer
Analyse the consistency of 8D reports received from suppliers and monitor supplier action plans
Skills Required

Educational background in technical or scientific disciplines
Familiarity with problem-solving methodologies (e.g., Ishikawa, 5 Whys, Root Cause Analysis)
Strong skills in Microsoft Office tools (Excel, Word, PowerPoint)
Leadership, persuasion, and coordination skills
Knowledge of ISO 9001 and IATF 16949 standards
Knowledge of VDA standards
Knowledge of customer requirements related to claim management
Knowledge of the SAP ERP system
Familiarity with statistical concepts
Ability to use measurement equipment
Experience in the automotive industry
Experience in non-conformities management

Responsibilities

Manage customers’ and suppliers’ claims, ensuring effective problem resolution for quality-related issues and compliance with customer-specific requirements

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