Customer and Product Success LeadIndustry: Sport Analytics & Betting – previous experience in the industry is a strong plusBudget: 45KLanguage: FluentA dynamic and forward-thinking group in the sports and betting sector, heavily focused on technology and data, is seeking a Customer and Product Success Lead to build the Customer Support team.The company aims to revolutionize the sports data industry by expanding its products to more sports globally and enhancing its portfolio with cutting-edge betting solutions.Key ResponsibilitiesHire, train, and manage Customer Support agents, ensuring quality of work, 24/7 coverage, and managing the rota.Create or outsource Customer Support AI bots.Write guidelines for the Customer Support team.Manage Zen Desk settings and other communication channels.Triages communication between suppliers, partners, team members, and clients.Collect regular feedback from clients on operations, bugs, and performance.Organize, summarize, and report interactions with clients, traders, and suppliers, especially during crises.Ensure tickets are reported correctly and chats proceed smoothly.Push the product owner and team to refine tickets related to bugs and ensure execution.Must HaveFocus on client satisfaction.Understanding and passion for AI tools.Flexibility in working hours.Fast delivery.Organized and detail-oriented.Ability to simplify complexity.Excellent communication, leadership, teamwork, and influencing skills.Experience in customer support, ideally in leadership or management roles.Why Join Us?Startup culture: Be part of an exciting journey from the ground up and share in our success!Talented and engaging team.Work alongside professionals with experience in top global companies.Flexible work environment: Work remotely from anywhere with a schedule that fits your lifestyle.Innovation-driven mindset: Be part of a constantly evolving company where your ideas can make a real impact.Collaborative and dynamic team: Join a group that values teamwork, creativity, and brainstorming.Cutting-edge technology: Work with the latest advancements in sports and data analytics.
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