Role : Customer and Product Success LeadIndustry : Sport Analytics & Betting – previous experience in the industry is a strong plusBudget : 45KA dynamic and forward-thinking group in the sports and betting sector, heavily focused on technology and data, is seeking a Customer and Product Success Lead to build the Customer Support.The company goal is to revolutionize the sports data industry by expanding its products to more sports globally and enhancing its portfolio with cutting-edge betting solutions.Key ResponsibilitiesHire, train and Manage Customer Support agents. Ensure their quality of work, ensure cover of CS 24 / 7, manage the rota etc.Create / Outsource Customer Support AI botsWrite Guidelines for Customer Support TeamResponsible for Zen Desk settings and other channelsTriage communication between Suppliers and Partners, team and ClientsCollect regular feedback from Clients on Operations, Bugs, PerformancesOrganize, Summarize, Report, all the precious info that can be found in interactions with Clients / Traders / Suppliers during crisisEnsure Tickets are reported correctly and chats go smoothlyPush Product Owner and Team to Refine Tickets related to Bugs and Ensure ExecutionMust have :Focus on Client SatisfactionUnderstanding and passion for AI toolsHuge flexibility on working timeOrganized and detail orientedAbility to simply complexityGreat Communication skills, Leadership skills and ability to team work and influence othersExperience in Customer Support, ideally in leadership / management.Why Join Us?Startup culture – Be part of an exciting journey from the ground up and share in our success!Talented and engaging team – Work alongside professionals with experience in top global companies.Flexible work environment – Work remotely from anywhere with a schedule that fits your lifestyle.Innovation-driven mindset – Be part of a constantly evolving company where your ideas can make a real impact.Collaborative and dynamic team – Join a group that values teamwork, creativity, and brainstorming.Cutting-edge technology – Work with the latest advancements in sports and data analytics.
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