Customer and Product Success LeadIndustry: Sport Analytics & Betting – previous experience in the industry is a strong plusBudget: 45KLanguage: FluentA dynamic and forward-thinking group in the sports and betting sector, heavily focused on technology and data, is seeking a Customer and Product Success Lead to build the Customer Support team.The company's goal is to revolutionize the sports data industry by expanding its products to more sports globally and enhancing its portfolio with cutting-edge betting solutions.Key ResponsibilitiesHire, train, and manage Customer Support agents. Ensure quality of work, 24/7 coverage, and manage rotas.Create or outsource Customer Support AI bots.Write guidelines for the Customer Support team.Manage Zen Desk settings and other communication channels.Triages communication between suppliers, partners, team, and clients.Collect regular feedback from clients on operations, bugs, and performance.Organize, summarize, and report interactions with clients, traders, and suppliers during crises.Ensure tickets are reported correctly and chats go smoothly.Push product owner and team to refine tickets related to bugs and ensure execution.Must HaveFocus on client satisfactionUnderstanding and passion for AI toolsFlexible working hoursFast deliveryOrganized and detail-orientedAbility to simplify complexityExcellent communication, leadership, teamwork, and influencing skillsExperience in customer support, ideally in leadership or management rolesWhy Join Us?Startup culture: Be part of an exciting journey from the ground up and share in our success!Talented and engaging team: Work alongside professionals from top global companies.Flexible work environment: Remote work from anywhere with a schedule that fits your lifestyle.Innovation-driven mindset: Join a constantly evolving company where your ideas can make a real impact.Collaborative and dynamic team: Valuing teamwork, creativity, and brainstorming.Cutting-edge technology: Work with the latest in sports and data analytics.
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