Job Title: Customer and Product Success Lead, SavonaLocation: Not specifiedJob Category: OtherEU Work Permit Required: YesJob Reference: 2565123154011750400337170Job Views: 2Posted Date: 24.06.2025Expiry Date: 08.08.2025Job DescriptionFull Remote OpportunityRole: Customer and Product Success LeadIndustry: Sport Analytics & Betting – previous experience in the industry is a strong plusBudget: 45KA dynamic and forward-thinking group in the sports and betting sector, heavily focused on technology and data, is seeking a Customer and Product Success Lead to build the Customer Support team.The company's goal is to revolutionize the sports data industry by expanding its products to more sports globally and enhancing its portfolio with cutting-edge betting solutions.Key ResponsibilitiesHire, train, and manage Customer Support agents, ensuring quality of work, 24/7 coverage, and rota management.Create or outsource Customer Support AI bots.Write guidelines for the Customer Support team.Manage Zen Desk settings and other communication channels.Coordinate communication between suppliers, partners, team members, and clients.Collect regular feedback from clients regarding operations, bugs, and performance.Organize, summarize, and report interactions with clients, traders, and suppliers during crises.Ensure tickets are reported correctly and chats proceed smoothly.Push the Product Owner and team to refine tickets related to bugs and ensure execution.Must HaveFocus on client satisfaction.Understanding and passion for AI tools.Flexibility in working hours.Organized and detail-oriented.Ability to simplify complexity.Excellent communication, leadership, teamwork, and influencing skills.Experience in customer support, ideally in leadership or management roles.Why Join Us?Startup culture – Be part of an exciting journey from the ground up and share in our success!Talented and engaging team – Collaborate with professionals from top global companies.Flexible work environment – Work remotely from anywhere with a schedule that suits your lifestyle.Innovation-driven mindset – Contribute to a constantly evolving company where your ideas make a real impact.Collaborative and dynamic team – Join a team that values teamwork, creativity, and brainstorming.Cutting-edge technology – Work with the latest advancements in sports and data analytics.
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