Customer and Product Success Lead

Terni 24-06-2025

Customer and Product Success Lead

JR Italy Terni 24-06-2025
Riassunto

Località

Terni

Divisione Aziendale

Tipo di contratto

Data di pubblicazione

24-06-2025

Descrizione Lavoro

Social network you want to login/join with:Customer and Product Success Lead, ternicol-narrow-leftClient:Location:Job Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:2565123154011750400337167Job Views:2Posted:24.06.2025Expiry Date:08.08.2025col-wideJob Description:Full Remote OpportunityRole: Customer and Product Success LeadIndustry: Sport Analytics & Betting – previous experience in the industry is a strong plusBudget: 45KA dynamic and forward-thinking group in the sports and betting sector, heavily focused on technology and data, is seeking a Customer and Product Success Lead to build the Customer Support team.The company's goal is to revolutionize the sports data industry by expanding its products to more sports globally and enhancing its portfolio with cutting-edge betting solutions.Key ResponsibilitiesHire, train, and manage Customer Support agents. Ensure their quality of work, coverage of CS 24/7, manage the rota, etc.Create or outsource Customer Support AI botsWrite guidelines for Customer Support TeamManage Zen Desk settings and other channelsCoordinate communication between Suppliers, Partners, team, and ClientsCollect regular feedback from Clients on operations, bugs, and performanceOrganize, summarize, and report all interactions with Clients/Traders/Suppliers during crisesEnsure tickets are reported correctly and chats run smoothlyPush Product Owner and team to refine tickets related to bugs and ensure executionMust have:Focus on client satisfactionUnderstanding and passion for AI toolsFlexibility in working hoursOrganized and detail-orientedAbility to simplify complexityExcellent communication, leadership skills, and ability to work in a team and influence othersExperience in customer support, ideally in leadership or management rolesWhy Join Us?Startup culture – Be part of an exciting journey from the ground up and share in our success!Talented and engaging team – Work alongside professionals with experience in top global companies.Flexible work environment – Work remotely from anywhere with a schedule that fits your lifestyle.Innovation-driven mindset – Be part of a constantly evolving company where your ideas can make a real impact.Collaborative and dynamic team – Join a group that values teamwork, creativity, and brainstorming.Cutting-edge technology – Work with the latest advancements in sports and data analytics.
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