Couple Experiences Manager
Tuscany, Italy – Full-time, On-site
Responsibilities
Couple Care & Communication

Be the primary point of contact for couples before and during their 3‑day event.
Ensure they feel supported, informed, and calm throughout the experience.
Manage final details and confirmations (timelines, menus, logistics).
Guide couples through our wedding package and set clear, kind expectations.

Guest Experience

Welcome guests and make sure they always feel seen, safe, and cared for.
Support the flow of each day and check in with guests as needed.

Finalization & Light Planning

Clarify the final details — not heavy planning, as our package is fixed.
Make sure all information is complete and correct before the event starts.
Answer emails and maintain clear, warm communication with couples leading up to their wedding.
Set up video calls with the couple to finalize the details before their arrival.
Prepare the event folders and timelines for staff before the wedding arrives.

Cross‑Department Coordination

Communicate all event details to kitchen, bar, cleaning, maintenance, drivers, farm, and admin.
Ensure each team has the correct, updated information.
Follow up on tasks, updates, and last‑minute changes.

Hands‑On Support When Needed

Step in during busy moments to support the team, giving a quick hand to keep the flow.
Lead by example with a willingness to jump in — no task is “above” or “below” you when the couple needs things to run smoothly.
Stay flexible and solution‑oriented during the fast‑paced moments of a wedding day.

Operational Support During Events

Oversee the flow of the wedding days and support staff on‑site.
Solve unexpected issues with calmness and professionalism.
Ensure the couple and guests have a seamless, stress‑free experience.

Qualifications

Someone who genuinely cares about people and hospitality.
Excellent communication and interpersonal skills.
Organized, structured, and able to keep track of many moving parts.
A calm problem‑solver who enjoys teamwork and multicultural environments.
Someone who is not afraid of being hands‑on when needed.
Has experience in hospitality.

Benefits

A meaningful role at a castle in the Tuscan mountains.
A supportive, value‑driven environment focused on communication, mindfulness, and personal growth.
Accommodation can be provided if needed.
A chance to be part of creating unforgettable wedding experiences for couples from all over the world.

Details

40 hours a week
Start date: soon as possible.

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