The Customer Service Coordinator is responsible for managing the full order-to-shipment cycle for all clients, ensuring timely execution, operational efficiency and regulatory compliance. The role works in close alignment with Logistics, Production, Quality Control and Administration, acting as a key point to ensure smooth operations and accurate documentation management.
Responsibilities

Oversee the end-to-end order and shipment process, working closely with Logistics to guarantee timely and accurate deliveries.
Coordinate and monitor delivery operations with both national and international partners, ensuring alignment with service standards
Manage and maintain customer master data, ensuring the accuracy of product codes, pricing, classifications and compliance with regulated materials.
Interface with Production Planning to track product availability and secure on-time order fulfillment.
Supervise month-end financial closing activities, ensuring the accuracy of invoices, documentation and shipping records.
Oversees the accurate and timely collection of payments in compliance with the established payment terms.
Maintain and update shipping documentation, supporting global ESG reporting requirements.
Serve as a key interface between clients, internal stakeholders, and external partners, fostering clear communication and driving timely issue resolution.
Leading the Customer Service team by providing guidance, coordinating daily activities, and ensuring an efficient and smooth workflow.

Qualifications

At least 7 years of experience in Customer Service or similar roles with focus on international orders and shipments.
Proficiency in MS Office and knowledge of ERP systems (experience with Pratics or similar is a plus).
Familiarity with customs documentation and international shipping procedures.
Experience in coordinating with logistics and production planning teams.
Detail-oriented with strong ability to handle complex processes.
Team-oriented mindset with excellent communication skills.
Proficiency in Italian and English.

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