OverviewThe Front Office Manager will be responsible for directing and administering Front Office operations in the hotels continuing effort to deliver outstanding guest service.ResponsibilitiesDirect and administer Front Office operations to deliver outstanding guest service.Manage all Front Office operations including guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policies and procedures implementation and enforcement, and maintaining high participation.Train, monitor and develop team member performance; conduct evaluations; provide constant feedback and deliver recognition and reward.Constantly monitor and assess service and satisfaction trends; evaluate issues and make improvements accordingly.Ensure all team (including night staff) fully comply with Company standards.Meet and greet VIPs and guests; pre-empt and respond to inquiries, requests and issues in a timely, friendly and efficient manner; resolve guest concerns.Handle and report guest complaints promptly and professionally.Ensure guests\' needs are met efficiently and effectively during their stay.Initiate and implement up-selling techniques to promote hotel services and facilities to maximize occupancy and revenue.Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and knowledge of the local area and events.Completing audit procedures.Recruiting, interviewing and training team members in collaboration with People & Culture team.Implementing and enforcing security protocols to safeguard guests, employees and hotel property; monitor surveillance cameras and security systems to detect suspicious activity.Responding to emergencies (medical incidents, fire alarms, disturbances) calmly and efficiently; collaborating with local law enforcement and emergency services when necessary.QualificationsDegree in Hospitality Management, Business Administration or related field is highly preferred.Solid experience as FOM in luxury hospitality with standards knowledge is mandatory.Strong leadership skills with the ability to motivate and inspire a complex and diverse team.Excellent communication and interpersonal skills; ability to interact effectively with Corporate and hotel colleagues, guests and employees at all levels.Sound judgment and decision-making abilities, especially in high-pressure situations.High proficiency in using hotel management software and other computer systems.Hotel pre-opening experience is preferred.Excellent communication with fluency in Italian and English both spoken and written.Curious team player, detail-oriented, caring about colleagues and guests.Job DetailsRemote Work: NoEmployment Type: Full-timeVacancy: 1Key Skills: Office Manager Experience, Hotel Experience, Dentrix, Hospitality Experience, Dental Receptionist, Medical office experience, Office Experience, Dental Office Experience, Front Desk, Guest Services, Hotel Management, EaglesoftBenefitsA competitive package (base salary and yearly bonus).Medical Insurance integrating Collective Labor Agreement, extended to the family.Ticket RestaurantAnnual leaveALL - Heartist Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.Learning & development: Opportunity to develop your talent and grow within your property and across the world.Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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