OverviewCompliance Manager, Global Solutions and Risk Compliance (GSRC) supports regulatory compliance requirements for Amazon’s worldwide programs including Dangerous Goods, Global Trade Services, Transport Risk Compliance, Sustainability, Extended Producer Responsibility, Chemical Safety Compliance and Food Safety. GSRC is the operational arm of the Operational Risk Compliance (ORC) organization, with offices across multiple regions and a focus on analyzing product import documentation, flagging hazardous risks, and coordinating actions to ensure listings and operations comply with regulatory guidelines.Key responsibilitiesOwn business metrics and processes aligned with business goals; implement KPIs, metrics, audit processes, and best practices to track, maintain, and exceed productivity and quality as per service level agreements. Actively manage capacity and triggers for investigations to balance supply and demand.Contribute to goal settings for direct team members in line with process goals.Respond to escalations, analyze data, highlight trends and gaps, and prepare data for business meetings/reviews.Analyze defects and develop programs that fix root causes; work with other support/tech/process excellence teams as required.Build and scale process-related solutions that have metric impact through multiple projects and automation; drive adoption of solutions across teams.Review SOPs, processes, and tools to ensure proactive changes positively impact process and team performance.Prepare and share scorecards monthly following leadership-aligned timelines, ensuring effective performance management and optimal employee experience. Acknowledge and reward strong performers.Guide new joiners to meet training goals during onboarding and training phases, providing coaching as necessary.Recruit top-quality reviewers/classifiers and develop their skills by setting SMART goals and driving development plans; provide regular coaching and feedback to grow in functional and leadership skills, expanding team capabilities for future leaders.Ensure direct team members adhere to schedules by punching in/out, accurately tracking activities as productive or non-productive, and applying leaves on the Amazon portal to avoid impact to utilization and productivity.Participate in analyzing data trends for planning, ensure process hygiene for multiple functions, onboard new processes, and run cross-program initiatives regarding people engagement.Basic QualificationsGraduate in any streamExperience: Minimum 4 years in managing people, interacting with customers or stakeholdersMinimum 2 years in independently managing a functionResponsible for performance and development of a downstream team of at least 15 to 20 people in operationsStrong analytical ability with good verbal and written business communicationExcellent written and verbal communication skills in EnglishPreferred QualificationsGraduate in any stream; overall work experience of minimum 6 yearsStrong analytical ability; good in verbal and written business communicationMaster of Business Administration from tier 1/tier 2 college; Lean Six Sigma Green Belt/Black Belt; PMP/Prince CertifiedOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Posted: June 3, 2025Posted: September 29, 2025Posted: September 22, 2025Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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