Splendido is a collection of ultra-luxury hotels renowned for providing exceptional guest experiences and unparalleled service. We are committed to maintaining the highest standards of safety, security, and well-being for our guests and employees. We are seeking a highly motivated and experienced Cluster Safety and Security Manager to oversee all aspects of safety, security, and risk management for a portfolio of our prestigious ultra-luxury hotels. The ideal candidate will possess a strong strategic mindset and will be responsible for fostering a strong safety culture across all properties, working with the divisional safety and security lead and general manager to create a secure and welcoming environment for our guests and staff.
Key Responsibilities
Your Day-to-Day Activities Will Encompass:
Strategic Planning & Governance

Develop and implement comprehensive safety, security, and risk management strategies aligned with hotel objectives
Conduct with HOD's annual and regular risk assessments to identify key vulnerabilities and protect critical assets
Serve as the hotel's primary liaison with local authorities, community stakeholders, and regulatory bodies

Team Leadership & Operations

Manage the Risk & Safety department; conduct performance evaluations, hiring, disciplinary actions, and career development
Oversee safety, security, and risk mitigation projects, including vendor contracts and external service providers

Risk Assessment & Mitigation

Working with HOD's Identify, assess, and prioritize potential risks to staff and guests, then design and deploy effective mitigation strategies
Develop safety and emergency protocols, tailored to functions and property specifics
Emergency Response & Crisis Management
Lead crisis planning, emergency drills, and the hotels' preparedness programs
Manage incident investigations, coordinate with local emergency services, and ensure prompt resolution and documentation

Safety Standards & Compliance

Ensure adherence to all relevant health, safety, fire safety, food safety and security and local regulatory requirements
Perform regular inspections of Risk management systems (e.g., fire and evacuation equipment) and supervise corrective actions when necessary
Reporting & Communication
Provide timely risk and safety updates, incident analyses, and strategic recommendations to senior leadership
Promote a strong culture of safety, security and resilience awareness and compliance across all departments through training and communication initiatives

Guest & Event Safety

Conduct risk assessments for VIP visits, special events, and large functions
Advise on and implement protective measures as required

Additional Responsibilities

Oversee all aspects of physical security, including event security, CCTV systems, and access control
Manage and train security and non-security personnel, ensuring they are well-equipped to respond to a variety of incidents and emergencies
Monitor and maintain all fire safety system and relevant Planned Preventative Maintenance
Manage the safety security and resilience budget, ensuring resources are allocated effectively to address key risks and priorities
Stay abreast of emerging safety and security threats and technologies; proactively implement measures to enhance the security posture of the hotels
Work in conjunction with H.R. to execute background checks and other relevant pre-employment screening
Support F&B with Hygiene and food safety
Provide guidance and support to hotel management teams on all safety and security matters
Drive a strong culture of safety, security awareness, and continuous improvement across all hotel properties

Requirements

Certification in Security Management, Criminal Justice, Occupational Health and Safety or a related field
5-10 + years of progressive experience in safety and security management
Proven experience in developing and implementing comprehensive safety and security programs
Strong knowledge of physical security principles, security technologies (CCTV, access control), and business risk management methodologies
Excellent leadership, strategy communication, and interpersonal skills
Ability to effectively train and motivate internal and external security personnel and non-security personnel
Working knowledge of relevant safety and security regulations, including European standards
Strong problem-solving and decision-making abilities. Ability to work effectively under pressure and respond to emergencies in a calm and professional manner

Benefits

Competitive salaries and health insurance plans
Complimentary and preferred rate experiences at our iconic destinations
Wellness programs

At Splendido we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: Competitive salaries and health insurance plans, Complimentary and preferred rate experiences at our iconic destinations, Wellness programs. We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment. Apply today!
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