OverviewAt DynamicWeb (Permanent), in Torres Vedras, PortugalExpires at : 2025-11-18Remote policy : Full remoteDynamicweb is a leading software company developing products that help you grow and optimize your online business. Our All-in-One Business Platform combines Content Management, Ecommerce and Marketing capabilities to create powerful customer experiences across all channels, which increases conversions and optimizes customer lifetime value. We integrate with ERPs (Dynamics NAV, AX), CRM (Salesforce, Dynamics CRM) and PIM (Perfion) to support B2B and B2C ecommerce transactions and self-service environments.Mission :As a Cloud System Administrator at Dynamicweb North America, your primary role will be to support our operations, by setting up and monitoring webservers and SQL servers (VMs), enforcing security policies, monitoring, and reporting as well as automating processes. You’ll also help our internal team and customers with operational platform issues. Your role is key in ensuring our team and customers are in operational excellence.ResponsibilitiesSetup Internal account provisioning such as Azure, Microsoft among othersGain and use platform knowledge to reproduce errors, document and problem-solve as needed.Response to site down alerts and restore functionality.Manage SSL Certificates.Enforce and keep Security policies up to date.Provide internal IT support.Setup and maintain VM webserver and SQL servers for both internal and customer use.Upgrade our platform for in-development and production solutions.Manage Server and Databases and perform necessary troubleshooting.Work closely with multiple resources (project managers, developers, integration personnel etc.) to develop strong business-relationships and to accomplish tasks.Build and maintain documentation (as part of our knowledgebase).Communicate status and provide updates internally on ticket / task progress and overall accomplishments.Manage active ticket queue with grooming and prioritization activities.Engage with external teams (partners and customers) with relevant activities, supported from our world-class Project and Support team.Flexible to support production activities, such as launches or emergency issues, within a defined schedule of business and non-business hour time slots.Main requirements5-12 years of experience in customer-facing web hosting environments, providing technical support and troubleshooting for hosting clients.Strong customer service and communication skills with a focus on delivering a positive experience for hosting customers.Hands-on experience managing and supporting websites, domains, and DNS records, including expertise with Cloudflare (DNS management, CDN configuration, SSL / TLS, security features, and performance optimization).Proficient in IIS (Internet Information Services) administration and stack trace troubleshooting for web applications.Working knowledge of common web hosting platforms (e.g., cPanel, Plesk) and web server technologies.Experience with SQL Server, including debugging, troubleshooting, and writing SQL scripts to resolve website issues.Comfortable with basic website migrations, SSL setup, and resolving site errors (HTTP status codes, SSL / TLS, DNS propagation, etc.).Understanding of relational databases and how web applications interact with data structures.Ability to work directly with customers, responding with a sense of urgency to resolve issues quickly and efficiently.Experienced in diagnosing website performance issues and implementing optimizations using tools like Cloudflare and server configuration tweaks.Comfortable multi-tasking and working in a fast-paced, rapidly changing environment.Quick learner with the ability to adapt to new web technologies, tools, and processes.Self-motivated and productive in a remote work setting; effective at managing tasks and follow-up with minimal supervision.Detail-oriented and responsible for accurate ticket management, documentation, and process improvement.Enjoys creating and refining support procedures to enhance the customer and team experience.Works well with team members to solve problems collaboratively and deliver outstanding hosting support.Nice to haveAzure DevOps and / or Infrastructure as Code experience is a plus.Benefits & PerksMedical Insurrance that covers immediate family (husband / spouse + children)
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