We are looking for a Cloud Solutions Support Engineer to be hired with a permanent contract in Milano within the Software Delivery Support organization in Smart Infrastructure Building business unit.Siemens is a focused technology company, pioneering intelligent solutions that transform the everyday in manufacturing, grids, buildings, and transportation. Our technology addresses real problems that affect the future of humanity.You love to create an impact? From Day 1 you are empowered to make a difference for a better tomorrow with your full potential and creativity.As Cloud Solutions Support Engineer your mission will be to ensure customer success by delivering responsive, high-quality support for cloud solutions—working closely with multi-functional teams to resolve issues efficiently and continuously improve the user experience.Your main activities will be:Technical Support & TroubleshootingRespond to customer inquiries and support tickets for cloud servicesDiagnose and resolve issues in cloud applications and configurationsBring up complex cases to R&D when neededCommunicate clearly and empathetically via email, chat, and phoneGuide users on best practices for cloud product usageEnsure satisfaction through proactive follow-upsPartner with product, engineering, and operations teamsShare customer insights to influence product developmentKnowledge SharingCreate and maintain internal/external knowledge base articlesContribute to FAQs, user guides, and training materialsStay up-to-date on cloud offerings, tools, and support processesTo be a perfect fit for this role, you would already have:Degree in Computer Science, IT, or equivalent experience1–3 years in technical support or customer service (cloud preferred)Familiarity with networking, Linux/Windows OS, and scripting (PowerShell, Bash, Python)Experience with AWS (plus Azure or Google Cloud is a bonus)Understanding of cloud services: VMs, storage, networking, identity managementHVAC domain knowledge is a plusStrong communication and problem-solving skillsDedicated, collaborative, and growth-oriented mindsetFluent in English and ItalianEligible to work in ItalyWhat we offerFlexibility: trustful environment with an inclusive and flexible way of working driven by results,; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; wi‑fi connection reimbursement.Welfare: flexible welfare programs and health insurance extendable to your family; professional and extraprofessional accident insurance; free on‑site lunch options.Never stop growing: plenty opportunities for continuous and individual learning journeysAn inclusive team culture where you can be yourselfTake a look at our welfare programs, please visit: Benefits e Welfare in Siemens Italia - Siemens ITJoin us and be yourself. Inclusion is our ambition!Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.Address to us your desired working conditions/ environment. Typically, this kind of position is full-time, however please feel free to ask for a more flexible arrangement if that suits better to you.Your recruiting team is looking forward to getting to know you!Applications must include a CV in English
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