Join us as a Client Service Specialist (Operations) at Nexi ItalyJob DescriptionShape the Future of Payments with Nexi in 2025. Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.As a Customer Service Specialist, you’ll join a collaborative and forward-thinking team based in Milan. In this role, you’ll take care of our large customers (Corporate) in the post-sale phase and be in contact with the most important brands and companies in Italy.Your Main Goals Will BeNPSstrengthening our role as a partner of the Client in achieving his business goalsAbout Your Future RoleIn this position, you will:listen to the customer's needs: your relationship with the Customer must be a sentinel of new business opportunitiesaddress and follow up on post-sales issues; return appropriate feedback to the Customermonitor the quality of service (KPIs/SLAs)set-up/coordinate Service Meetingsmanage special business initiatives (e.g. upgrade POS, advanced reporting development, etc.)What Makes You a Great FitWe’re looking for someone eager to make a difference. Here’s what we value:Essential Qualificationscustomer obsession mindsetdesire to know and learn Nexi solutions and be promoters towards customersgood communication skills (both written and verbal)organizational skills (e.g. time/escalation management)problem solvingnegotiation ability (vs internal/external stakeholders)Bonus Skillgood ability to manage internal/external pressuresgood team playerEven if you don’t check every box, your unique potential and willingness to learn could set you apart.What’s in it for You?attractive salary and a competitive benefits package to reward your expertise and contributionstech equipment: get the tools you need to succeed, including the latest technology to support your workjoin an international team: collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environmentgrow and develop: gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potentialDiversity and Inclusion at NexiWe are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive.Your Next Step Starts HereIf this opportunity excites you, we’d love to hear your story. Submit your application today, and let’s shape the future of digital payments together!
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