Client Service Officer (3 Positions Available)
NOTE: This job can longer be applied for.
Description
Are you passionate about making a real difference in people’s lives? At Right at Home, we are committed to providing exceptional in-home care and support services to seniors and adults with disabilities. We are currently looking for a Client Service Officer to join our dedicated and growing team.
As a Client Service Officer, you will be the first point of contact for clients and families. You’ll play a key role in coordinating care services, building strong relationships, and ensuring a high standard of service delivery that aligns with Right at Home’s values.
Key responsibilities include:

Responding to client inquiries and providing accurate service information
Coordinating and scheduling care services based on client needs
Monitoring service delivery and following up on client feedback
Supporting new client onboarding and assessment processes
Maintaining client files and care documentation in compliance with company standards
Working closely with the care team to ensure consistent, high-quality service delivery

Qualifications

Certificate III or IV in Aged Care, Community Services, Health Administration, or a related field (or equivalent experience)
Minimum 1-2 years’ experience in a client-facing, administrative, or coordination role (preferably in aged care or disability services)
Current National Police Check (or willingness to obtain)
Valid driver’s license and access to a reliable vehicle (if travel is required)
Current First Aid and CPR certification (or willingness to obtain)

Preferred Skills

Strong communication and interpersonal skills, with a client-first mindset
Excellent organizational and time management abilities
Ability to work independently and within a team
Proficiency in Microsoft Office Suite and client management systems
Compassionate, respectful, and professional demeanor
Ability to adapt in a fast-paced environment and manage competing priorities
A genuine passion for helping others and improving lives through quality care

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