Position Job Title: Client Service & Operations Assistant Manager
Start Date: flexible but ideally from January / February
Employer: N2S Italia Ltd
Type of Contract: Full-Time
Base Salary per Annum & Bonus: to be discussed, depending on experience
Annual Leave Entitlement: 20 Working Days (Plus Bank Holidays)
Probation Period: 3 months
Working place: working from home / remote
Working days: 1st April to 31st October - Monday to Friday + Weekend on call
1st to 31st March: 5 days / week
1st November to 28th February: 3 days / week
TASKS:
Customer Care and Travel Quality Management
(April to October)

Welcoming clients on arrival day and being available for any assistance throughout their stay.
Staying in constant contact with VIP clients, providing daily updates and essential travel information.
Ensure all clients requests whilst on the ground get actioned in a timely manner, checking with suppliers for changes’ availability and arrange seamless coordination.
Rapid problem solving when inconvenience occur on the ground
Ensuring all ground suppliers, villa managers, and hotels are well informed about clients’ specific details, such as dietary requirements and special occasions.
Going the extra mile by adding thoughtful touches like welcome cards, birthday surprises, and additional amenities to enhance their experience.
Reconfirming all services in itineraries previously arranged and booked by Travel Designers via the company software
Coordinating with all ground teams to ensure smooth execution of complex or tricky client services.
Ensure clients’ extras are invoice and paid, as well agents commissions are always updated on they system

Admin, Account Management, and Product
(November to March)

Uploading, Maintaining and Updating supplier information (Services, Experiences and Villas) and their prices in the back office and company software
Booking’s folders closure liaising with CFO
Producing Reporting
Liaise with Copywriter for the creation of any new tour description
Assistance with developing travel guides

Others:
Support the CEO, COO, CFO and Quality Manager with daily tasks if required.
REQUIRED:
Minimum 2 years experience in luxury travel industry and / or having any strong customer care service role
Professional Italian & English speaking and writing
The candidate must be extremely detail-oriented, being able to work under pressure and efficiently during high season, good with ground logistics, pro-active and with criteria for good taste.
Great IT skills and comfortable with technology
Great communication skills
London or Italy based: in London full-time employment contract, in Italy as full-time freelancer (due to the current law).
Please send your cover letter and CV to info@n2sitalia.com copying-in tom@n2sitalia.com
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