Job Description
Job Purpose
The role of the Pre-sales, Client Delivery and Support Specialist involves providing technical and functional support throughout the client lifecycle. This includes assisting the sales team with product information, pricing, and sample data; designing and delivering both standard and customized data-feed services; and offering post-sales support through help desk activities. The role also entails analyzing client portfolios and data requests, developing extraction criteria, and producing documentation to support IDS Italy solutions. Strong analytical skills, attention to detail, and a client-oriented mindset are essential to ensure high-quality service and continuous improvement.
Responsibilities

Sales support - Provides basic information about IDS Italy solutions: technical, content and pricing matters. Production of sample files, coverage checks, simulation of applicable tariffs, creation of test environments, etc.
Analysis, creation and support of customized and non-customized data-feed services.
Client assistance (help desk), with focus on data-feed services
Securities portfolio analysis and coverage on data items requested by users and prospects.
Development of criteria for data extraction on internal or external requests
Production of documentation for IDS Italy solutions (presentation letters, Power Point deck, FAQ, etc.)

Knowledge and Experience

Bachelor's degree in economics or finance
Master's degree in economics or finance, preferred
Able to communicate effectively in English (CEFR B2 level)
Must have the ability to develop strong relationships with colleagues at all levels of the organization
Strong collaboration skills – ability to navigate cross functional teams to deliver on shared objectives
Excellent written and oral communication skills with proven ability to craft client-ready correspondences
Eagerness to learn and collaborate with others

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