A career at Maison Valentino offers an opportunity to grow in a space where business and creativity intersect within an inclusive, open-minded community.Maison Valentino values a colleague-centric approach, where individual contributions and behaviors are key to our collective success. Each Valentino team member plays a crucial role in ensuring that every customer need is met with mastery, creativity, uniqueness, and care.Position: CLIENT ADVISOR - SerravalleWe are seeking a highly motivated Client Advisor for our boutique in Serravalle, passionate about creating an exclusive experience for our clients. We appreciate results-oriented individuals who are eager to learn, stay updated on fashion trends, and have a strong interest in our brand and products.Responsibilities include:Master the client journey to ensure a seamless experience;Create emotional engagement and desire among clients;Engage with existing and prospective clients according to the weekly plan set by store management;Provide Valentino Couture service impeccably at every stage—from preparation to sale to farewell;Focus on developing and retaining existing clients while recruiting new ones;Engage clients through various selling opportunities, including walk-ins, private appointments, and phone inquiries;Participate actively in sales routines and partnership efforts.Operations and Visual Merchandising:Manage all sales and after-sales activities, including boutique returns, end-of-season processes, customer returns, repairs, and complaints;Maintain product presentation and ensure replenishment on the floor;Know warehouse stock across all categories to ensure shelves are stocked and sales are maximized;Follow administrative and operational procedures;Coordinate with visual teams to adhere to display guidelines and report relevant information to store management.Qualifications:Excellent interpersonal and communication skills;Fluency in English and Italian is essential; additional languages are a plus;Proactive team player with a positive attitude;Strong knowledge of high fashion;Ability to adapt to the evolving needs of the company;Existing client network within the luxury sector.The Valentino ecosystem nurtures a diverse pool of talent, each contributing unique attributes that foster a culture of inclusivity and equity. Our inspiring environment is built on a sense of belonging, passion, and engagement among colleagues.Stay connected by joining our network. Enter your email and tell us about yourself to receive updates on upcoming events and opportunities tailored to your interests.
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