Clearance Operations; Storage; Fashion & Solutions; Ground Operations: Clearance & Brokerage Operations; Brokerage Administration Services; Cage Handling; Clearance Customer ServiceJoin our team as we work each and every moment to deliver the most important package of someone’s day. At FedEx, you’ll be a part of a team that helps make the world more connected by enabling global commerce which helps business prosper, communities flourish, and people thrive. We believe that our strengths come from our differences, and we actively invest in recruiting and retaining a diverse workforce that reflects the communities we serve. Through personal and professional support, development, and opportunity, we foster a culture where people deliver exceptional experiences and outstanding service.As a FedEx Clearance Broker Associate, you will work closely with Customs to enable our on-time clearance and delivery. You will ensure checks and processes are completed that result in timely and effective processing of transactions and legal and regulatory compliance. You will work within tight time deadlines in a busy office environment.Work shifts are scheduled between 5 p.m. and 00 a.m.Key ResponsibilitiesReview shipment data to identify the exact customer and regulatory requirements, along with the accuracy and completeness of documentation supplied.Use in-house systems to create timely, accurate, and legally compliant clearance declarations.Conduct professional calls with customers or government agencies to obtain clarifications when needed.Take ownership of routine customer and customs disputes, taking the actions needed to provide the required and timely resolution.Establish and maintain effective customer relationships by highlighting opportunities for customized or alternative services.Contribute to team performance in a busy office environment, demonstrating good teamwork skills.Experience or working knowledge of key clearance principles, import/export processes, regulatory requirements, CHIEF entries, and commercial flights processing is desirable.Customer-focused with excellent communication skills.Attention to detail and ability to make sound numerical decisions within tight deadlines.Good analytical and problem-solving skills.Proficiency in Microsoft Office and PC skills.What We OfferFedEx offers a competitive benefits and rewards package, including formal training and on-the-job learning opportunities.FedEx is recognized as one of the most admired companies and trusted brands year after year.Joining FedEx means committing to our Purple Promise — to make every FedEx experience outstanding—for the customer and for our team members.Diversity & Inclusion go beyond the workplace. We celebrate cultures, inspire dreams, and aim to create a global community where everyone is accepted. At FedEx, diversity and inclusion are achieved because we do it together.Being part of FedEx means being part of a global solutions network that continues to grow its capability to deliver what our customers need, anytime, anywhere.Key skills include: Accuracy & Attention to Detail; Microsoft Office & PC Skills; Planning & Organizing Skills; Interpersonal Skills; Problem Solving Skills.
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