Responsibility: Responsible for the operational management of the company, i.e. the satisfaction of guests and staff, as well as the achievement of objectives of occupancy, level of service, revenue, costs, profitsReporting Lines: To him/her report the managers of the various functional areas (Kitchen, Restaurant, Front-Office, Housekeeping, Maintenance, Lino, Beauty, Back-Office (reservations office), and Communication/Marketing.He/She reports to the president and CEO of the Cavallino Group (Ralph Riffeser)Location: Operational Headquarters: Caorle (Venezia) - 45.611961, 12.902121Central Headquarters / Holding: Ortisei (Bolzano)OnBoarding/Warm Up Period: Ideally 1.3.2025 (6 months of shadowing at the Ortisei (BZ) structure + 6 months of warm up dedicated to the new structure); from 1.9.2025 responsible for the new structure (from Ortisei)(latest onboarding) 1.10.2025 = i.e. 180 days before the Dry-Run “Family & Friends Pre-Opening” (April 2026)1.6.2026 = opening of the new structure to the publicThe Company:The Cavallino is a leading company in the sector of family holidays (premium hotel business), achieved through luxurious infrastructures and a unique combination of offers and services for the family in step with the times in the most beautiful places in the world.The Cavallino offer is synonymous with holidays, experiences and unique emotions for the fulfillment of the family's dream of happiness, surprising and exceeding expectations through an innovative and complete offer through an exciting and extraordinary atmosphere characterized by a new perception of luxury. The Cavallino's guests are families with children. Regardless of how the concept of family may change in the future, the Cavallino wants to be its partner and point of reference. A harmonious community of adults and children who find time to be both together and for themselves at Cavallino. Our greatest desire and goal is the fulfillment of the dream of happiness and the defense of family values in step with the times. Unforgettable memories and sensations are born through extraordinary and wonderful atmospheres. At Cavallino, families do not feel like guests but part of the Cavallino family, finding the same feeling of warmth and security every time they return.The Cavallino sees its mission in contributing to the fulfillment of the dream of family happiness, through unique holiday offers characterized by innovative formulas and services dedicated to the whole family. The Cavallino wants to be a place to rediscover and strengthen family unity, to regenerate and gain exciting experiences together. The Cavallino is a place where the modern concept of luxury and sincere hospitality and courtesy meet. A space for families who seek individual exclusivity and who long for love, happiness and simple basic values. A place where the person is put at the center and where the soul of the individual finds new spaces... where sincere togetherness is put first... where people meet as equals in a harmonious triangle between guests, employees and the company.For the Cavallino, quality means surprising and exceeding all expectations, systematically anticipating the needs of families and thus confirming its role as an innovator and forerunner on the market. Dreamy and joyful children's eyes, as well as happy and serene parents are the best expression of this concept of quality.The Cavallino is supported by its employees and a strong management team and upholds the values of mutual respect and fairness. “Working together = building together + responding together + rejoicing together + being in the same boat together” and “Cavallino for everyone – everyone for Cavallino” are our mottos. With sincere motivation and a pinch of pride, highly experienced employees transmit these values to our guests. Cavallino employees are extremely motivated, flexible, competent and customer oriented. They care about a refined appearance and carry out their role as an integral part of the "Cavallino Family" with passion, responsibility and team spirit. For Cavallino, the dedication and competence of its employees count regardless of age, gender, origin, religious or cultural orientation. A lot is expected of employees and offered to employees in equal measure. As an attractive employer, the Cavallino offers an excellent working environment, development and career prospects, as well as a clear and perceivable corporate culture. Consistent high-level performance is in the interest of both parties: for this reason, the Cavallino offers an adequate working environment, within which each individual employee can contribute to the success of the business with satisfaction, pride and maximum commitment.The Cavallino places high requirements and objectives on its suppliers and partners, but equally invests in relationships based on correctness and mutual respect and in stable and reliable partnerships for both parties. For the Cavallino, a constructive and long-term collaboration has greater value than a single short-term negotiation success. The business objective is the creation of profits to be reinvested for healthy, sustainable growth and development, consistent with the business vision, aimed at affirming the status of leading business and satisfying the expectations of shareholders and stakeholders.The Cavallino wants to be at the forefront as a supporter of families in step with the times. It recognizes its social responsibility not only as a safe employer for all periods of the year, but also as a fundamental tourist attraction for the well-being of the entire local community. The Cavallino also supports initiatives and events centered on the theme of family and children. The beauty of the place in contact with uncontaminated nature is one of the success factors of the Cavallino. The Cavallino supports initiatives aimed at preserving the area and its related traditions, habits, customs and culture.The Facilities:The Cavallino Bianco Family Spa Grand Hotel in Ortisei (BZ) has been a coveted and appreciated refuge of well-being and family intimacy for over 20 years, immersed in the enchantment of the Dolomites.The entrepreneurial success and the feedback from the loyal community of guests of the Cavallino Dolomiti motivated the owners and the top management to identify, design and build a new Cavallino structure in Italy, in a location that could combine exclusivity, nature, culture and landscape.A second new Cavallino Bianco – Venice will be inaugurated in Spring 2026, in an exclusive location directly on the sea near Caorle (VE). 5 stars, 101 suites, directly on its own beach (250 m frontage for 5 hectares in total) under exclusive concession will welcome over 400 national and international guests, in a refined environment characterized by all-inclusive formulas, and exclusive services and experiences. Over 150 employees and overall structures for over 30,000 m2 on 5 levels (indoor surfaces), will produce a turnover of over 20m in 10 months/year of opening.Among the distinctive features of the Cavallino Bianco model are childcare (Lino Land) and the wellness area. Description of the role:For the new structure of the Cavallino Bianco in Caorle (VE), the owners and management of the Cavallino are looking for the future Director of Operations (General Manager).The Director of Operations is responsible for all operational management of the company, i.e. the satisfaction of guests and employees, as well as the achievement of objectives of occupancy, level of service, revenue, costs and profits.Responsibilities:• Manage and oversee all daily operations of the hotel, ensuring impeccable service and an unforgettable experience for guests.• Support/collaborate in the development and implementation of strategies to maximize hotel occupancy and increase revenue, while maintaining standards of luxury, service and guest satisfaction.• Supervise hotel employees, including function/department managers, and ensure each team member is adequately trained and motivated to deliver high quality service.• Supervise the quality of the process and service, coordinate and collaborate with the various departments to guarantee the observance of quality and compliance standards, hospitality, entertainment, service, hygiene, maintenance and safety of the hotel (responsible for HSE, HCCP, privacy …)• Manage relationships with suppliers and external partners to ensure the consistent supply of high-quality goods and services.• Monitor and manage the hotel's operational and financial budgets in collaboration with the group's Finance & Treasury managers, working to ensure excellent profitability and efficient use of resources. • Respond promptly to guest’s requests and concerns, resolving any issues quickly and effectively to ensure guest satisfaction.• Represent Cavallino at events and other public occasions, helping to promote the company's image and reputation at a local level.• Lead and support continuous improvement initiatives to increase performance, minimize waste and inefficiencies, and achieve a best-in-class business model.• Implement control tools and constantly seek improvements.• Manage and develop the management team, evaluating their performance and promoting coaching to increase team performance• Living and promoting the values / culture of the CavallinoReporting lines:•To him/her report (both disciplinarily and functionally) the managers of the various functional areas (Kitchen, Restaurant, Front-Office, Housekeeping, Maintenance, Lino, Beauty, Back-Office (reservations office), and Communication/Marketing) • To him/her report functionally the managers of the Centralized Finance / Treasury, Centralized HR, Compliance...• He/She reports to the president and CEO of the Cavallino Group (Ralph Riffeser)The ideal candidate:• Personal profile: between 28 and 35 years old (must have already gained some experience)• Educational/skills profile: Degree in Hotel Management, Hospitality or a related field, alternatively degree in psychology + ideally an MBA. Must know how to manage people but with preparation / clarity suited to the Business; emotional intelligence, ability to do things and work in a team• Professional experience: at least as deputy manager in a similar hotel structure and/or as assistant to the entrepreneur for 3 years; avoid hotel chains because they are excessively conditioning; must love children and be resilient towards "more demanding guests" (be part of it without getting involved)• Language skills: level C1 for the three languages Italian, German and English (both written and spoken)• Approach and character aspects:: - The Candidate must see this role not as an intermediate stop but as a long-term opportunity (with a minimum commitment of 5-8 years)- The Candidate must be able to find understanding / chemistry with CEO Ralph Riffeser sharing his entrepreneurial spirit, philosophy, vision (a "diamond in the rough" to be polished and that will let itself be polished but who has active learning capabilities)- The Candidate must be an "alpha" with humility / with learning capabilities
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