Cartier - Sales Associate / Maternity Cover
We are looking for a Sales Associate to cover maternity leave at the Firenze Boutique. The role involves ensuring a unique client experience before, during, and after a sale and proactively developing the client portfolio.
Responsibilities

Sales Achievements:

Ensure a unique and exceptional client experience during a sale.
Master the steps of a sale (welcome, discovery, conviction, closing, and development).
Adapt to client needs and motivations.
Strive to continuously improve and surprise clients.
Handle negotiations and objections with ease.
Transmit the passion and values of the Maison.
Act as the privileged contact for clients in after‑sales.
Meet individual and boutique targets, both quantitative and qualitative.


Client Relationship & Portfolio Development:

Cultivate strong client relationships and develop client loyalty.
Efficiently grow the client portfolio.
Execute targeted CRM actions.
Participate in client events and act as an Ambassador of the Maison.


Daily Boutique Operations:

Respect brand and boutique policies and procedures.
Participate in inventories.
Assist with opening and closing set‑ups and break‑downs.
Implement Visual Merchandising guidelines.
Assist with special projects when requested.



Qualifications

Previous experience in hospitality or luxury retail.
Strong interpersonal and communication skills.
Excellent attention to detail and understanding of customer needs.
Team‑player approach.
Fluency in English and Italian.

Employment Details
Senior Level: Associate
Type: Temporary
Function: Sales, Business Development, and Administration
Industry: Luxury Retail – Jewelry and Watch
Location: Florence, Tuscany, Italy (Metropolitan Area).
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